| Course reference: |
00522 |
| Course title: |
Dealing with difficult telephone calls |
| Target audience: |
All CityCare staff |
| Course Description: |
You will learn how to professionally manage challenging, angry and emotional telephone calls with a focus on maintaining composure and staying in control to achieve better outcomes.
*** PLEASE NOTE: cameras and microphones must be kept on throughout the session or you will not be marked as completed. *** |
| Course Details/Information: |
|
| Course costs: |
Free to CityCare staff |
| Course administrator: |
Workforce Development
email:
ncp.workforce.development@nhs.net
|
| Workplace training: |
Unfortunately we are unable to offer this training in your workplace |
| Statutory requirement: |
Optional Course - No Update Required |
To view available dates and book this course please visit the following website:
https://tinyurl.com/3th8wymk