Course reference: |
00522 |
Course title: |
Dealing with difficult telephone calls |
Target audience: |
All CityCare staff |
Course Description: |
You will learn how to professionally manage challenging, angry and emotional telephone calls with a focus on maintaining composure and staying in control to achieve better outcomes. |
Course Details/Information: |
|
Course costs: |
Free to CityCare staff |
Course administrator: |
Workforce Development
email:
ncp.workforce.development@nhs.net
|
Workplace training: |
Unfortunately we are unable to offer this training in your workplace |
Statutory requirement: |
Optional Course - No Update Required |