| Course reference: |
00583 |
| Course title: |
Conflict Resolution & Personal Safety Training |
| Target audience: |
Combines the best of Conflict Resolution, Lone Worker and Breakaway for teams that face a higher level of risk on a day-to-day basis. It will raise self-awareness, improve confidence and teach people how to safely remove themselves from potential harm.
All Clinical Citycare Staff working in the community, Urgent Treatment Centre and Health Centres |
| Course Description: |
Exploring conflict & lone working, Defining conflict, Lone working challenges, Common causes Recognising behavioural changes, Communication models and de-escalation, Verbal and non-verbal communication, Communication and de-escalation models and strategies, Control measures, Procedural, environmental and legal responsibilities Dynamic risk assessing: Information gathering, Impact factors- personal and environmental, Policies and procedures, The legal framework and how it can support you, Lone working and personal safety Self-awareness in lone working situations: Distance, stance and positioning, Tactical awareness, Disengagement techniques, Incident reporting and support Documentation and systems: Post-incident procedures, Options for support, By the end of this course your team will be able to: Recognise escalating behaviour Reduce the risk of conflict occurring Implement measures to successfully manage a conflict situation Interpret procedural, environmental and legal context of violence Safely remove themselves from harm At the end of this course your team will receive: A certificate of attendance Access to a dedicated delegate resource area via IKON Academy |
| Course Details/Information: |
|
| Course costs: |
0.00 |
| Course administrator: |
workforce
email:
|
| Workplace training: |
Unfortunately we are unable to offer this training in your workplace |
| Statutory requirement: |
Essential Course - Update required |
To view available dates and book this course please visit the following website:
https://tinyurl.com/y5nnbd92