| Course Description: |
Exploring conflict & lone working, Defining conflict, Lone working challenges, Common causes Recognising behavioural changes, Communication models and de-escalation, Verbal and non-verbal communication, Communication and de-escalation models and strategies, Control measures, Procedural, environmental and legal responsibilities Dynamic risk assessing: Information gathering, Impact factors- personal and environmental, Policies and procedures, The legal framework and how it can support you, Lone working and personal safety Self-awareness in lone working situations: Distance, stance and positioning, Tactical awareness, Disengagement techniques, Incident reporting and support Documentation and systems: Post-incident procedures, Options for support, By the end of this course your team will be able to: Recognise escalating behaviour Reduce the risk of conflict occurring Implement measures to successfully manage a conflict situation Interpret procedural, environmental and legal context of violence Safely remove themselves from harm At the end of this course your team will receive: A certificate of attendance Access to a dedicated delegate resource area via IKON Academy |